Artificial Intelligence (AI) is becoming a regularly-used term in our everyday lives and it’s only going to become more prevalent in the years to come.
As a result, businesses of all types and sizes are beginning to learn how to leverage the growing field of AI. If you’ve recently opened a new company or purchased an existing one, you’ve likely come across the term “artificial intelligence” somewhere along the way.
However, you may not have realized just how much AI is already being used by your customers and employees every single day. To put it simply, chatbots are AI-powered chat applications that are used to interact with customers and clients.
They are often used for customer support, sales, and other interactions with customers that involve a human being and not a computer.
In this blog post, we’ll discuss how AI is being used by customers and businesses today to help them meet their customer’s needs faster and easier than ever before.
They Use Contextual Information
As business people, we often worry about our products and services not meeting expectations. However, when customer satisfaction is our number one priority.
It’s important to use that as a chance to inform them about the unique features of our company. By using AI, businesses can create virtual salespeople that are able to respond to questions and solve problems in real-time.
Companies can use AI to identify and remove the “away from home” factor for their customers. Since chatbots are able to understand the context in which a customer is using them, they can better serve them.
Quicker Issue Resolution
As we discussed above, chatbots are already being used to resolve customer issues much more quickly than ever before. For example, a business’s chatbot can automatically take a customer’s order and complete the transaction without the need for the customer to even notice.
By using AI and machine learning combined with good old-fashioned human help, businesses can significantly reduce their customer service wait times. This can save both time and money for companies, which can ultimately lead to more sales and more satisfied customers.
They Prepare Your Agents For High-Impact Conversations
When it comes to high-impact customer conversations, AI can help you a lot. This is because AI uses Big Data to make predictions and make decisions based on pre-existing data. What’s more, it can take feedback from customers and use it to improve its own algorithms.
When an AI bot encounters a situation where a customer is less than fully satisfied with the product or service they’ve purchased from a business, the bot can offer a personalized response to help the customer feel more contented.
They Can Offer Pre-Emptive Support
Just because a customer service bot uses AI, doesn’t mean that it’s programmed to respond to every issue that a customer might have. In fact, some customers might not even know that they can reach out to a Chatbot support line.
By using a combination of human help and AI-powered chatbots, businesses can provide better support to their customers and reduce the overall support workload. This can help improve customer satisfaction and retention rates, all while saving time and money for customers and businesses.
Your Business Can Offer 24/7 Customer Support
When it comes to customer support, chatbots are a Godsend. They allow businesses to create automated customer support applications that reach out to their customers 24/7 and 365 days a year, with no human involvement at all.
These bots can also automatically reply to customer questions and issues, offering automated support through the app or website.
In addition to offering automatic support, chatbots can also handle more complex tasks such as responding to support tickets with documentation, creating repair estimates and scheduling after-hours support.
All in all, AI-powered chatbots can help your business reach more customers faster, with more accurate results, and with reduced support workload.
They Reduce Customer Wait Times
Customer wait times are the biggest hassle for businesses these days. They can range from hours to days, depending on the issue. Sometimes a customer can feel stuck with a problem for days, even though the issue has been addressed and resolved many times.
With an AI-powered chatbot, the customer can simply speak to the bot and receive an immediate reply with the solution. In addition to resolving issues faster, chatbots can also provide pre-emptive support.
If a customer calls your office with the worry that they cannot pay their bill, you can simply let them know that you can help them pay their bill and expedite the payment process.
Offer A Smoother Customer Journey
Customers expect their interactions with businesses to be smoother these days. They want a reliable customer support system, and they want it now.
With a smooth customer experience, customers will be more likely to continue using your business and recommend you to their friends.
To create a smoother customer journey, businesses can use AI to automatically moderate customer support discussions on their websites or social media channels. It can also help them speed up the approval process for new customers and suggest payment options before even asking.
Reduce Stress For Consumers
Some problems are so important that they deserve a human’s response. Other times, simply knowing that a human being is available to assist with a problem can reduce customer’s stress levels by up to 50%.
AI can also be used to provide reassurance, as opposed to actual solutions. For example, a chatbot could ask a customer if they are experiencing any problems and offer tips on how the customer can fix their issue.
Get Constant Improvement Over Time With Machine Learning
Machine learning is a branch of artificial intelligence that enables computers to learn from experience through trial and error. With AI, businesses are able to create and use virtual assistants that can constantly improve with the help of machine learning.
For example, a financial advisor might use AI to get smarter over time by offering personalized advice and recommendations based on the customer’s financial condition. With AI, businesses are also able to create bots that can continuously improve and get better over time.
Final Thoughts
Artificial Intelligence is a rapidly expanding field that is being used by businesses of all types and sizes to meet their customer’s needs faster and easier than ever before.
By using context, quick issue resolution, pre-emptive support, and AI-powered chatbots, businesses can quickly and easily provide customer service to their customers.
Machine learning and AI can also be used to automate more complex tasks, such as analyzing and fixing customer issues before they become complaints. Companies that use AI well will see improved customer service, increased revenue, and reduced customer support workload.
